SHIPPING & RETURNS
Shipping Policy
Shipping options may vary depending on the delivery address, time of purchase, and item availability. When processing your purchase, we will display the available shipping methods, shipping costs, and the delivery date of your order.
ALL PRICES EXCLUDE CUSTOM TAX OR ANY FEE THAT MAY OCCUR DURING DELIVERY
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We use different couriers to keep the shipping charges as low as possible.
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Any additional charge incurred during the shipment is not HEUFORT Indonesia's responsibility.
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Heufort Indonesia is not responsible for customs fees incurred from imported goods (Tax & Customs Duties). Customers are responsible for any shipping charges incurred for any product exchange attempted.
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Order being processed Allow 3-4 days after payment is settled and confirmed for us to process your order, we will put AWB (Airway bill / Tracking on the website and mail
Return & Exchange Policy
REFUNDS
** All Discontinued/Clearance items and sales are FINAL and therefore cannot be returned, no refund will be issued except damage or lost. **
Please contact us if you are unsure whether your return meets the requirements below:
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All items returned must be in new and unused condition, with all original tags, and in their original packaging/wrapping. Items that have been damaged or in packages that have been carelessly opened ( i.e. with scissors, razor blades, box cutters, ripped, etc.,) will not be accepted for return.
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Please DO NOT use the manufacturer's packaging for shipping. For example, ensure you put a shoe-box inside a standard shipping cardboard box or shipping bag when sending back footwear.
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Please place the Approved RMA email inside the return, and write your RMA number on the outside shipping package.
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By emailing returns to CS.Heufort@gmail.com. In your email, please include:
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Your order number and your name
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Item(s) to be returned
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Reason for return
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Within 1-3 business days, you will receive an approval email with your RMA Number. Please place the Approved RMA email inside the return, and write your RMA number on the outside shipping package. Items must be shipped to the below address. You will be responsible for all return shipping charges. We HIGHLY recommended you take note of the tracking number and insure the package Heufort is not responsible for any lost/stolen goods.
RETURN EXCHANGE
Heufort Indonesia gladly accept return exchange item for downsize and upsize item
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By emailing returns to CS.Heufort@gmail.com. In your email, please include:
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Your order number and your name
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Item(s) to be returned
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Reason for return
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As is size
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To be size
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Within 1-3 business days, you will receive an approval email with your RMA Number. Please place the Approved RMA email inside the return, and write your RMA number on the outside shipping package. Items must be shipped to the below address. You will be responsible for all return shipping charges. We HIGHLY recommended you take note of the tracking number and insure the package Heufort is not responsible for any lost/stolen goods.
For further help, hit us at cs.heufort@gmail.com