Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

1. General & Products What is Heufort?

Accepted Answer

Heufort is a fashion brand focused on minimalist, modern, and functional designs. We are committed to providing high-quality clothing with well-thought-out details for the urban lifestyle.
Where are Heufort products manufactured? All our products are designed and produced locally under strict quality control standards to ensure maximum durability and comfort.
Will sold-out products be restocked? We periodically restock select Signature collections. However, for Limited Capsule collections or collaborations, items are typically not restocked once sold out. Follow our Instagram for the latest updates.

Question 5

2. Sizing Guide How do I determine the right size?

Accepted Answer

We provide a Size Chart on every product page. Since some of our products feature an Oversized Fit and others a Regular Fit, we strongly recommend measuring your favorite t-shirt at home and comparing it to our chart.
Size tolerance: Please note there maymay be a size difference of approximately 1-2 cm due to the mass-production cutting and sewing process.

Question 6

Ordering & Payment How do I order Heufort products?

Accepted Answer

ou can place an order through our Official Website, Tokopedia, or Shopee Mall.
What payment methods are available? We accept payments via Bank Transfer (Virtual Account), Credit Card, and various digital wallets bank transfer or Doku wallet

Question 7

Shipping When will my order be shipped?

Accepted Answer

Orders placed on weekdays (Monday–Friday) before 3:00 PM WIB will be shipped the same day. Orders placed after that time or on holidays will be processed on the next business day.
How long does shipping take?
Greater Jakarta Area: 1–3 business days.
Outside Java Island: 3–7 business days (depending on the selected shipping carrier).

Question 8

Returns & Exchanges (Return Policy) Can I exchange the size?

Accepted Answer

Yes, as long as the replacement size is still in stock. Exchanges are only valid up to 3 days after the item is received, provided the price tag is still attached and the product has not been washed or worn.
What if the item received is defective or the wrong item was sent? We apologize for the inconvenience. If this occurs, please contact our Customer Service and include an unboxing video. We will cover all shipping costs for the replacement item.

Question 9

Product Care How do I care for Heufort clothing to make it last longer?

Accepted Answer

Wash in cold water with similar colors.
Avoid using bleach.
Do not iron directly over the graphic/print (iron from the inside).
Dry in the shade (avoid direct, intense sunlight).

FAQ

Frequently asked questions